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Libelli GmbH & Co. KG
Fritz-Karl-Henkel-Straße 13
67454 Hassloch
Email: info@libelli.eu
Telephone: +49 (0) 6324 / 342 456
We have heard these questions many times.
Here you'll find quick answers to the most frequently asked questions about our services, products, and policies. If you don't see the answer to your question, please contact us!
Contact us nowYour LiBelli JACO will be delivered to your door by freight forwarder. This is free of charge, of course. Getting started requires only a few simple steps. All you need is a screwdriver.
Charging the battery to 100% costs €0.65 (at €0.3/kWh) and will give you a range of 120 km.
100 km costs you 0.54 euros.
The e-scooter can be serviced at authorized partner workshops. You can find a workshop list on our website.
If your scooter is defective, you can reach our German customer service by phone, email, or chat on weekdays from 9 a.m. to 6 p.m. Depending on the case, we will send you replacement parts, offer repairs through our partner workshops, or pick up the scooter for repair free of charge. The scooter comes with a 24-month warranty and the battery with a 12-month warranty.
Yes. We cooperate with a certified recycling partner in Germany. Old or defective batteries can be returned free of charge to selected collection points. Alternatively, we will send you a prepaid return box for a battery replacement.
A full charge on a standard household socket takes 6-8 hours.
This e-scooter offers exceptional performance with its powerful 4000-watt motor , a payload of 250 kg , and a range of up to 120 km . Combined with its affordable price, it offers outstanding value for money .
We use a brushless hub motor (BLDC) with an output of 4,000 watts . The motor is low-maintenance, quiet, and efficient—ideal for city traffic.