Cancellation policy

Right of withdrawal for consumers

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to

Falkenwald GmbH

Bismarckstrasse 142
47057 Duisburg
North Rhine-Westphalia

You must return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

The right of withdrawal does not apply to contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

Cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To

Falkenwald GmbH

Bismarckstrasse 142
47057 Duisburg
North Rhine-Westphalia

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

Number, item, quantity, price

Ordered on: Received on:

______________________________ ______________________________

Name and address of the consumer _________________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________